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Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test an iBook (G4)?
A. Mac Test Pro
B. Tech Tool Deluxe
C. Apple Hardware Test
D. Apple Service Diagnostic

Correct Answer: D
A customer reports that her PowerBook G4 (DVI) shuts down intermittently – sometime immediately after startup. Which of the following is the FIRST step you should take to correct the issue?
A. Reset PRAM.
B. Rest the PMU.
C. Disconnect all external peripherals.
D. Check battery connection to the logic board

Correct Answer: C
You are troubleshooting an PowerBook G4 system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?
A. Terminal
B. Network Utility
C. Process Viewer
D. System Profiler
E. Apple Hardware Test

Correct Answer: D
Which of the following diagnostic utilities can be used by all customers to verify functionality of their own PowerBook and iBook?
A. Mac Test Pro
B. Apple Display Utility
C. Apple Hardware Test
D. Apple Service Diagnostic
Correct Answer: C
A customer states that he cannot access the Internet on his iBook G4 using a dialup modem connection.
Which of the following is most likely to be the problem?
A. Apple Talk is not enabled on the iBook’s modem port.
B. The customer’s iBook is not configured with a modem.
C. The iBook is not running the latest version of Mac OS X.
D. The telephone cable is plugged into the Ethernet jack.

Correct Answer: D
You are attempting to share between your iBook (Early 2004) and a friend’s PC running Windows XP Professional. You have connected the two computers with an Ethernet cable, created a Mac OS X account to allow your friend still cannot access files on your iBook. Which of the following is most likely to be the problem?
A. File Sharing must be enabled on the PC first.
B. The file on your iBook must be converted to PC format first.
C. The IP address settings on your iBook and the PC are not on the same network.
D. You need to use an Ethernet crossover cable to connect the iBook and the PC.

Correct Answer: C
A customer states that when an external antenna is connected to her AirPort Extreme Base Station, the external antenna does not appear in the Show Summary screen of AirPort Admin Utility. What is most likely the problem?
A. The base station’s firmware needs to be updated.
B. The base station is malfunctioning and requires service.
C. The base station needs to be powered down and restarted.
D. The base station needs to be reconfigured to use the external antenna.

Correct Answer: C
Which of the following are potential sources of interference with an AirPort Extreme network? (Select three)
A. Wood
B. Metal
C. Microwave, oven
D. Cellular telephone
E. 2.4 GHz cordless telephone
Correct Answer: BCE
AirPort Extreme operates under which of the following IEEE standards? (Select two.)
A. 802.11a
B. 802.11b
C. 802.11c
D. 802.11g
E. 802.11h
F. 802.11i

Correct Answer: BD
To utilize Gigabit Ethernet, you must use an Ethernet cable with.
A. tow wires (one pair) present.
B. four wires (two pairs) present.
C. six wires (three pairs) present.
D. all eight wires (four pairs) present.

Correct Answer: D
Which THREE of the following are symptoms of an incorrectly install AirPort Extreme Card?
A. Computer freezes during startup.
B. Computer beeps three times during startup.
C. AirPort operating range is severely reduced.
D. Computer has no network access from any port.
E. Computer reports required AirPort hardware not found?

Correct Answer: ACE
Basic computer-to-computer wireless networking with AirPort requires ________.
A. two or more AirPort clients
B. two ore more AirPort Base Stations
C. version 2.0.4 or later of the AirPort software
D. an AirPort Base Station and AirPort client

Correct Answer: A
Which of the following AirPort Extreme ports should be used to connect to a DSLor Cable modem for Internet access?
C. Modem
D. Antenna
Correct Answer: B
Exhibit What is the module shown in this picture?

A. Zip drive
B. Hard drive
C. Optical drive
D. Blower assembly
E. Lithium Ion battery

Correct Answer: C
What is the function of the inverter board inside a PowerBook or iBook?
A. The inverter board inverts the speaker signal phase.
B. The inverter board powers the LCD display backlight.
C. The inverter board controls the flow of power to the logic board.
D. The inverter board inverts the image that is displayed on the LCD.

Correct Answer: B
A customer brings her iBook (32 VRAM) in with severely distorted sound. You boot to a known- – good CD to rule out software, but the issue persists. Which of the following parts is most likely to be causing the problem and should be replaced?
A. Top Case
B. Logic board
C. Sound board
D. Inverter board

Correct Answer: A
A customer states that he cannot access the Internet after connecting his new PowerBook G4 (12-inch 1GHz) to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?
A. Apple Talk is not enabled on the computer’s Ethernet port.
B. The computer is not running the latest version of Mac OS X.
C. A faulty cable was used to connect the computer and the cable modem.
D. The cable modem’s Ethernet port is not computer with the computer ‘s Ethernet port.

Correct Answer: C
Which THREE of the following iBook or PowerBook can accept a 144-pin DDR266PC2100 SDRAM SO-DIMM?
A. iBook G4
B. iBook (Early 2003)
C. PowerBook G4 (DVI)
D. iBook G4 (Early 2004)
E. PowerBook G4 (17-inch)
F. PowerBook G4 (12-inch DVI)

Correct Answer: BDF

In the exhibit, what is item number 3?
A. USB port
B. FireWire 400 port
C. FireWire 800 port
D. 10/100/1000Base-T Ethernet port

Correct Answer: C
A customer’s iBook will not charge when the A.C. adapter, but the issue persists. What part is the most likely to have failed?
A. Logic board
B. DC-in switch
C. Reed switch
D. Inverter board

Correct Answer: B
A customer asks about RAM speed requirements to upgrade his iBook G4(Early 2004). What Apple resource should you refer this customer to?
A. Downloads
B. User’s Manual
C. Specifications
D. Service Manual

Correct Answer: C
You require additional information about a specific problem with a customer’s iBook G4. Which of the following would be the choice Apple recommends for you to research the problem and possibly locate a solution or workaround for the problem?
A. Downloads
B. Discussions
C. User’s Manual
D. Knowledge Base

Correct Answer: D
Which section of the PowerBook G4 (12-inch 1.33GHz) Service Manual is the BEST place to look for instructions for replacing a DC-in board?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting

Correct Answer: C
According to apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A. Lay the product on its side so it will not fall over.
B. Update the product’s firmware to the latest version.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.

Correct Answer: D
Where is the BEST place to look for information about any special hardware repair tool required for disassembly of an Apple product?
A. Discussions
B. Service Name
C. User’s Manual
D. Service Manual

Correct Answer: D

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