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Cisco 500-440 Exam Dumps Details:

Vendor: Cisco
Certifications: Cisco Unified Contact Center Enterprise Specialist
Exam Code: 500-440
Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)
Updated: Oct 14, 2020
Q&As: 93

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Cisco 500-440 exam dumps pdf [2020] https://drive.google.com/file/d/1yPn8nj8uKz8nXEqKZLqPT1-Lw1U0O9xv/view?usp=sharing

(Real Exam Questions) Cisco Unified Contact Center Enterprise Specialist 500-440 exam practice questions

QUESTION 1
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified
Contact Center Enterprise solution?
A. configuration requests
B. skill group data
C. routing and DMP control traffic
D. Real-Time Monitoring
Correct Answer: C

QUESTION 2
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers
(with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC
fails, which two events occur? (Choose two.)
A. The Call Router Side B stays active, while the Call Router Side A goes idle.
B. The Call Router Side A stays active, while Call Router Side B goes idle.
C. There is no ability to make ICM configuration changes.
D. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes
idle.
E. The system operates as it did prior to failure.
Correct Answer: BC

QUESTION 3
Which type of MTP is supported with Cisco Unified Mobile Agent?
A. MTP Pass-Through
B. MTP No Pass-Through
C. MTP Pass-Around
D. MTP No Pass-Around
Correct Answer: B

QUESTION 4
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
A. Up to maximum agent capacity for historical report using live data
B. 100 concurrent Historical reports
C. 800 concurrent Real-time reports
D. 400 concurrent Real-time reports
E. 400 concurrent Historical reports
Correct Answer: AD

QUESTION 5
You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center
Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about
QoS are true? (Choose two.)
A. You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated
NICs for certain VM traffic environment.
B. You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
C. You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
D. You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
E. You enable QoS only for United CCE on third-party spec-based, VMware-based environment.
Correct Answer: BD

QUESTION 6
Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)
A. UCS B/C series NIC teaming is supported.
B. 10/100 NIC speeds are supported.
C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
D. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
Correct Answer: AC

QUESTION 7
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes
agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
A. The Cisco Finesse server automatically signs the agent out of the system
B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then
executes local bootstrap TCL script, answers the call, and forwards it to the hunt group
C. Agents continue to have access to historical reports
D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then
connects to the communication manager cluster to provide local dial-tone functionality
Correct Answer: AD

QUESTION 8
In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?
A. An active-standby scheme
B. With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)
C. Either Mode (active-active or active-standby) with Nexus 1000v
D. An active-active non-failover ride scheme
Correct Answer: B

QUESTION 9
Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose
three.)
A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be
enabled on access-layer routers and switches.
B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.
C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.
D. The high priority queue for the private network should be granted 65 percent of total available bandwidth.
E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP
addresses is no longer necessary.
F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP
addresses is still necessary.
Correct Answer: ABE

QUESTION 10
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign
Manager process perform record queries to send them to Dialer for dialing?
A. pending contacts, callbacks, retries
B. callbacks, retries, pending contacts
C. retries, callbacks, pending contacts
D. pending contacts, pending callbacks, pending retries
Correct Answer: B

QUESTION 11
In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two
requirements must be met for the pair to work properly? (Choose two.)
A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain
name.
B. Primary and secondary Cisco Finesse servers should only communicate with IP address.
C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
D. All Cisco Finesse clients should connect to the server with IP address.
E. All Cisco Finesse clients should be local to the Cisco Finesse servers.
Correct Answer: AC

QUESTION 12
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco
Unified Communications Manager peripheral gateway duplex pair is true?
A. Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI
Manager across the WAN from the PG location.
B. The peripheral gateway private network may be shared with any other private connections– peripheral gateways or
call routers/loggers.
C. The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all
traffic–visible and private.
D. The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager
cluster.
Correct Answer: B

QUESTION 13
Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)
A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711,
CCITT A-Law 8 kHz, 8 bit, mono).
B. The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).
C. A maximum of two Whisper Announcements can play for each call.
D. In Whisper Announcements, wave (.wav) is the only supported file type.
E. While a Whisper Announcement is playing, the agent can put the call on hold.
Correct Answer: AD

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