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QUESTION 65
A power adapter originally supplied with a MacBook Pro can charge a MacBook’s main battery while it is powered on.
A. True
B. False

Correct Answer: A QUESTION 66
Which of the following can permanently damage an LCD display?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.
Correct Answer: A QUESTION 67
Examine the exhibit. What is the correct name for this type of pixel anomaly?

A. Dark dot defect
B. Stuck sub-pixel
C. Bright dot defect
D. Vertical TAB fault

Correct Answer: D
QUESTION 68
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A. Both types of displays use an inverter board.
B. Both types of displays are diagnosed identically.
C. Both types of displays are powered by a low DC voltage source.
D. Both types of displays have components that are individually replaceable.

Correct Answer: B
QUESTION 69
The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.
A. The EMC number
B. The serial number
C. The MAC address
D. The model number

Correct Answer: B
QUESTION 70
A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE
A. GSX
B. Console
C. Service Source
D. System Profiler
E. About This Mac
F. Apple Name Tool
G. Apple Support Page
Correct Answer: ACG
QUESTION 71
Where is the best place for a customer to look for information about locating her Mac’s serial number?
A. Downloads
B. Discussions
C. Service News
D. User’s manual
Correct Answer: D QUESTION 72
Where is the best place for a customer to look for information about upgrading his Mac Pro’s hard drive?
A. Downloads
B. Discussions
C. Service manual
D. Apple DIY website
Correct Answer: D QUESTION 73
Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE
A. Plastic tab
B. Small screw
C. Deflection coil
D. Ribbon cable
E. Anode aperture
F. Flyback transformer
Correct Answer: ABD QUESTION 74
Examine the exhibit. What type of AirPort Extreme (802.11n) port does the number “2” identify?

A. USB
B. Power
C. FireWire
D. Ethernet

Correct Answer: A
QUESTION 75
Which of the following is NOT one of the security features available with the AirPort Extreme (802.11n) Base Station?
A. Bonjour
B. WAN Privacy
C. Closed Network
D. Password protection
E. WEP or WPA encryption
F. Timed MAC address access controls

Correct Answer: A
QUESTION 76
A customer setting up a small business with a wireless network wants to ensure that both the PC’s running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort Extreme (802.11n) Base Station would provide that encryption?
A. DSSS
B. WAN privacy
C. Wired Equivalency Privacy (WEP)
D. Access control by MAC address
Correct Answer: C
QUESTION 77
Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE
A. Are just wireless computers affected?
B. What is the computer’s processor speed?
C. Can the customer print to a networked printer?
D. Are both wired and wireless computers affected?
E. Are any hubs, routers, or other computers connected to the network?
F. What is the URL of the website the customer is attempting to access?
Correct Answer: ADE QUESTION 78
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
A. Soft reset
B. Hard reset

Correct Answer: A QUESTION 79
If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.
A. Soft reset
B. Hard reset

Correct Answer: B QUESTION 80
Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?
A. Check for signal interference.
B. Make sure Bluetooth is turned on.
C. Update Bluetooth software on the Mac.
D. Verify Bluetooth peripheral hardware batteries are charged.
E. Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
Correct Answer: E QUESTION 81
You are attempting to power a Mac mini (original) with an 85 Watt power adapter. Will this work?
A. Yes
B. No

Correct Answer: A QUESTION 82
You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. Will this work?
A. Yes
B. No

Correct Answer: B QUESTION 83
You are troubleshooting an iMac (Mid 2007) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
A. Faulty power supply
B. Faulty logic board
C. Faulty LCD panel
D. Faulty video card
Correct Answer: A QUESTION 84
Examine the exhibit. Which of these is a valid memory configuration for a Mac Pro?

A. Configuration A: Two DIMMs on top riser card, four DIMMs on bottom riser card.
B. Configuration B: Four DIMMs on top riser card, two DIMMs on bottom riser card.
Correct Answer: B QUESTION 85
In order to read ANY of the diagnostic LEDs in a Mac Pro, you must press the DIAG_LED button on the logic board.
A. True
B. False

Correct Answer: B QUESTION 86
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.
Correct Answer: B QUESTION 87
What is the main function of Server Monitor?
A. It provides detailed status of Xserve hardware functionality.
B. it executes a full suite of diagnostics on all internal Xserve hardware.
C. It monitors the Mac OS X Server operating system and reports on any unauthorized users.
D. It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.
Correct Answer: A QUESTION 88
The LED on a MacBook MagSafe power adapter doesn’t illuminate at all when it’s plugged into the MacBook and you know the adapter is connected to a known good power source. What is most likely the cause of this symptom?
A. The MacBook has a faulty main battery.
B. The MagSafe adapter needs to be reset first.
C. The MacBook requires an SMC firmware update.
D. A MagSafe adapter connector pin is stuck down.
Correct Answer: D QUESTION 89
A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?
A. Dead battery
B. Not enough RAM
C. Faulty optical drive
D. RAM not completely seated
Correct Answer: D QUESTION 90
To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic board with a new processor or logic board.
A. Apple Service Diagnostic
B. Apple Hardware Test
C. Fan Control Installer
D. Mac OS X Installer

Correct Answer: A QUESTION 91
You are troubleshooting an eMac that has no image on its built-in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect an external display to the eMac’s VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would most likely be the cause of these symptoms?
A. Display Analog Assembly
B. Power Supply Assembly
C. Logic Board
D. Hard drive

Correct Answer: A QUESTION 92
A customer iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?
A. Yes
B. No

Correct Answer: A QUESTION 93
Which of the following PowerBook G4 models does NOT support hot-swapping the main battery?
A. PowerBook G4 (12-inch)
B. PowerBook G4 (15-inch)
C. PowerBook G4 (17-inch)
Correct Answer: A QUESTION 94
You are about to replace a MacBook Air logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Disconnect the main battery.
C. Remove the hard drive.
D. Remove the processor. Correct Answer: B

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