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QUESTION 56
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Hold the shift key at start up to Safe Boot.
B. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
C. Hold command S to enter Single User mode, then move login items with the command line.
D. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
Correct Answer: A QUESTION 57
How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?
A. Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
B. Set Wi-Fi as the priority network service in the Airport Utility preferences.
C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D. Select “Set Service Order” in the Network preference pane’s Action menu, then drag Wi-Fl to the top of the list.

Correct Answer: D QUESTION 58
What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?
A. Safe Boot.
B. EFI reset mode.
C. Verbose mode.
D. Reset a password using an Apple ID.
Correct Answer: D QUESTION 59
Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
B. He can only create a new iCloud account on IOS devices, so he must create the account on an iPhone, iPad, or iPod touch.
C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
D. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
Correct Answer: C QUESTION 60
A customer with an administrator account finds that she cannot access the Downloads folder in her home
directory. The Finder displays the message:
“The folder “Downloads” can’t be opened because you don’t have permission to see its contents.” How can
the customer quickly and easily correct these permissions issues with her Downloads folder?

A. Open the Disk Utility and select repair disk permissions.
B. Erase the hard disk and restore from a Time Machine backup.
C. Startup in Single User mode and use command line tools to correct the permissions.
D. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
Correct Answer: D QUESTION 61
Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?
A. Console
B. Disk Utility
C. Directory Utility
D. Thunderbolt Setup Utility
Correct Answer: B QUESTION 62
Which of the following is a supported destination for an OS X Mountain Lion installation?
A. a hard disk or SSD without a partition scheme
B. a hard disk or SSD with the MBR partition scheme
C. a hard disk or SSD with the APM partition scheme
D. a hard disk or SSD with the GUID partition scheme Correct Answer: D
QUESTION 63
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
A. Inactive (off)
B. Active and connected
C. Active but not connected
D. Inactive (hardware is missing)
Correct Answer: C QUESTION 64
A user tries to launch an app named “Dangerous” on OS X Mountain Lion and sees the following warning: “Dangerous” comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers.” What can the user do to open the application?
A. Delete the app and try downloading a fresh copy from the internet.
B. Contact the vendor of the app and ask them to send a product registration key.
C. Open the Mac App Store preferences, then change the Application Security settings.
D. Control-click or right click the icon of the app, select Open from the contextual menu or select `Anywhere’ under System Preferences > Security & Privacy > General > Allow applications downloaded from:

Correct Answer: D
QUESTION 65
You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker’s MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?
A. Transfer with AirDrop.
B. Set up Bluetooth File Exchange.
C. Use an ethernet cable and enable file sharing.
D. Upload the file to an online file storage service, then download it.
Correct Answer: A QUESTION 66
What is a kernel extension in OS X?
A. A user specific software library.
B. A place to store global system preference settings.
C. A software driver that provides driver support for hardware, networking, and peripherals.
D. The system for starting, stopping and managing daemons, applications, processes, and scripts.

Correct Answer: C QUESTION 67
Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?
A. Startup from OS X Recovery and choose the Unlock Disk option.
B. Startup from OS X Recovery and open the Firmware Password utility.
C. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
D. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.

Correct Answer: C
QUESTION 68
Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?
A. The customer should enable the Automatic login feature in the User & Group preferences.
B. This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
C. Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
D. The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
Correct Answer: D

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QUESTION 54
In which of the following scenarios would it be useful to run Repair Disk Permissions in Disk Utility to resolve the issue?
A. Computer fails to turn on.
B. Cannot complete a OS X Lion install.
C. Cannot install any application into /Applications.
D. Cannot open one Numbers document. Other Numbers documents open without issue.

Correct Answer: C
QUESTION 55
Valerie upgraded her MacBook Pro to OS X Lion and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip. How can she use Time Machine to recover the file?
A. Boot to the Recovery HD and choose Restore files from a Time Machine Backup.
B. Hold the option key then click the Finder Go menu and choose Local Snapshots.
C. The file can only be restored when she returns home and has access to the backup drive.
D. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

Correct Answer: D QUESTION 56
Which is a valid troubleshooting step to resolve a customer’s complaint that his Time Machine backup takes a long time to complete?
A. Quit unused applications.
B. Purchase a larger backup drive.
C. Reselect the drive as your backup drive.
D. Use Wi-Fi instead of ethernet when possible.

Correct Answer: A QUESTION 57
When looking at a Time Machine timeline, what indicates that a backup is a local snapshot rather than on a TimeCapsule or backup drive?
A. The backup timestamp is the only indication.
B. The backups will be in a section labeled ocal Snapshots.?The backups will be in a section labeled ?ocal Snapshots.
C. The local snapshot backup is badged with a home folder icon.
D. Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.

Correct Answer: D QUESTION 58
If a customer has FileVault 2 enabled, Time Machine will automatically encrypt their backup. True of False?
A. True
B. False

Correct Answer: B QUESTION 59
A customer decides to encrypt their existing Time Machine backup. How should they proceed?
A. Erase the drive using the Disk Utility then start a new Time Machine backup.
B. Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
C. Get info on the Time Machine backup drive then select theenable encryptioncheckbox.
D. Use the Time Machine preferences to re-select the backup drive then select theencrypt backup diskcheckbox.

Correct Answer: D QUESTION 60
How can a user delete a file named “junk document” from all previous Time Machine backups?
A. Delete “junk document” in the Time Machine Finder window for the most recent backup.
B. Open Time Machine preferences and remove the file “junk document” from the backup list.
C. Select the Delete all Backups of “junk document” from the File menu in any standard Finder window.
D. Select the Delete all Backups of “junk document”from the Action menu in the Time Machine Finder window.

Correct Answer: D QUESTION 61
A customer MacBook Pro with OS X Lion installed is freezing after login. They would like to search online Apple Support articles about this issue. How can they accomplish this task?
A. Startup from the Recovery HD and choose the Get Help Online option.
B. Startup from a OS X Lion Install DVD and choose the Get Help Online option.
C. Startup from an external Time Machine backup drive then use Safari to search Apple Support articles.
D. In order to use Safari, the customer will have to restore their hard drive from a Time Machine backup.

Correct Answer: A
QUESTION 62
After opening the OS X Lion installer, a customer can choose to override the default choice of the startup volume and pick another disk. True or False?
A. True
B. False

Correct Answer: A
QUESTION 63
A customer with a DSL modem would like to use the tools available on the Lion Recovery HD. What should they be aware of before attempting to use the tools that require an internet connection?
A. DSL modems are no longer supported in OS X Lion.
B. DSL connections that require direct PPPoE authentication are not supported when started to the Recovery HD.
C. Theget Help Onlinefeature will work, but thereinstall OS Xfeature requires a faster connection to the internet.
D. The customer will have to enter PPPoE user name and account in the Network settings when started to the Recovery HD.

Correct Answer: B
QUESTION 64
Which of the following are supported when transferring data from a PC to a Mac using Migration Assistant? SELECT TWO:
A. Fibre Channel
B. Target Disk Mode
C. Wi-Fi networking
D. Ethernet networking
E. Online Backup Services

Correct Answer: CD
QUESTION 65
If a customer’s system has the minimum RAM necessary to run OS X Snow Leopard, they will have enough RAM to install OS X Lion. True or False?
A. True
B. False
Correct Answer: B

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QUESTION 47
An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?
A. Turn on FileVault 2, wait for encryption to finish, then delete the user.
B. Save the deleted user in a disk image, then use the Terminal to secure delete the image.
C. Delete the user using the “Delete the home folder” with the erase home folder securely option enabled.
D. Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.
Correct Answer: C QUESTION 48
From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:
A. It can be managed with Parental Controls.
B. Is limited to local login only, and cannot access network shared folders.
C. When a Guest User logs out, the Guest Account’s home folder is deleted.
D. A password can be set for additional security when using a Guest account.
E. Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.
Correct Answer: AC QUESTION 49
Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?
A. Use Back to My Mac screen sharing to use the app on the iMac.
B. Open iTunes, click on “Purchased on the Mac App Store” in the Store section, then install the app.
C. Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D. He must purchase the application again on the Mac App Store to install on the MacBook Pro.
Correct Answer: C QUESTION 50
From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
A. Local snapshots on portable Macs.
B. Encrypted backups on Time Capsule.
C. Restore from a Time Machine backup.
D. Encrypted backups on external disks.
E. OS X Recovery partition on external disks.
F. Backup Now in the Time Machine menu item.
G. The ability to choose multiple backup locations.

Correct Answer: BG QUESTION 51

Examine the image above. If a Mac displays this flashing folder at startup, it
A. is in Internet Recovery mode
B. is looking for a Netboot Server
C. is unable to find a startup disk that contains boot files
D. indicates that the unit has failed to pass the power on self test
Correct Answer: C QUESTION 52
Which statement about FileVault 2 is TRUE?
A. Once a user enables FileVault 2, it cannot be disabled.
B. FileVault 2 can only be enabled on non-administrator user accounts.
C. There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
Correct Answer: D QUESTION 53

Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
A. Internet Recovery has started downloading the OS X Recovery system image.
B. The Mac is starting up from an external USB or Thunderbolt storage device.
C. EFI has detected a hardware issue.
D. Apple Service Diagnostics is loading.

Correct Answer: A QUESTION 54
Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?
A. System Preferences > sharing > Select the File sharing checkbox.
B. Network Utility > Services > Select the File Sharing checkbox.
C. System Preferences> Network> File Sharing > Select the Enable checkbox.
D. System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.

Correct Answer: A QUESTION 55
Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?
A. FileVault 2
B. Gatekeeper
C. Mission Control
D. Location Services

Correct Answer: B

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QUESTION 47
Your customer runs her small business on an iMac with OS X Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her admin password with the rest of the staff. How should you address this concern?
A. The customer should enable the Automatic login feature in the User & Group preferences.
B. This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
C. Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
D. The customer can create other admin users, then give them the ability to unlock the disk in the Security & Privacy preferences.

Correct Answer: D
QUESTION 48
An administrator user wishes to share a Desktop picture with all local users. Where should they store the image file?
A. /Library/Desktop Pictures
B. /System/Desktop Pictures
C. ~/Library/Desktop Pictures
D. /System/Library/Desktop Pictures

Correct Answer: A
QUESTION 49
A user drops a file into a folder named “my stuff” and sees this message: “You can put items into “my stuff,” but you won’t be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items.” This means the folder’s permissions have been set to ________.
A. Read only
B. Write only
C. Read & Write
D. Execute only

Correct Answer: B
QUESTION 50
If a customer needs to change the permissions of a file to read-only for all users, what is the recommended method?
A. Use the Terminal to adjust file permissions with command line tools.
B. Use Repair Disk Permissions in the Disk Utility to adjust the file’s permissions.
C. Use the Sharing & Permissions pop-up menu in the file’s Get Info window to choose read only for all users.
D. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folder’s Get Infowindow.

Correct Answer: C
QUESTION 51
An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the best choice?
A. Turn on FileVault 2, wait for encryption to finish, then delete the user.
B. Save the deleted user in a disk image, then use the Terminal to secure delete the image.
C. Delete the user using thedelete the home folderwith the erase home folder securely option enabled.
D. Delete the user using the on change the home folderoption, then drag the folder to the trash and choose secure empty trash in theFinder.

Correct Answer: C
QUESTION 52
You would like to give a friend temporary access to your Mac so that they can check their online banking website. What is the easiest way for you to share your Mac and protect your privacy?
A. Log in to a Sharing Only user.
B. Enable a Managed User account, and limit access to just Safari.
C. Create a Standard User account, then delete it when your friend is done.
D. Open Users and Groups preferences, select Guest Account, then selectallow guests to log in to this computer.?

Correct Answer: D
QUESTION 53
A customer finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
“The folder downloads can’t be opened because you don’t have permission to see its contents.”
How can the user quickly and easily correct these permissions issues with her personal data?
A. Open the Disk Utility and run repair disk permissions.
B. Erase their hard drive and restore from a Time Machine backup.
C. Open the Terminal and use command line tools to correct the permissions.
D. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read &Write in the Sharing & Permissions section.

Correct Answer: D

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QUESTION 11
Mark’s MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?
A. Single User
B. Verbose mode
C. TargetDiskMode
D. Reset PRAM/NVRAM
Correct Answer: D QUESTION 12
Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
A. Select the iMessage check box in System Preferences > iCloud
B. Help the customer download Messages from the Mac App Store.
C. Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D. I Set Messages preferences for “You can be reached for messages at:” to the same email account as the iPad.

Correct Answer: D QUESTION 13

Examine the image above. What could cause a Mac to display this prohibitory sign at startup?
A. An incorrect build of OS X is installed on the hard disk or SSD.
B. The memory is missing or not detected.
C. Apple Hardware test is loading.
D. EFI failed to load.

Correct Answer: A QUESTION 14
Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?
A. Finder
B. Console
C. Directory Utility
D. System Information
Correct Answer: D QUESTION 15
After installing software updates, Scott’s Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?
A. Verbose
B. Safe Boot
C. Single User
D. Target Disk Mode
Correct Answer: B QUESTION 16
A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
A. In the Utilities folder on their startup disk.
B. In the Applications folder on their startup disk.
C. In the Security & Privacy Systems Preference pane.
D. In the Utilities menu when booted to OS X Recovery.
Correct Answer: D QUESTION 17
A customer would like to use target disk mode to transfer a large file from their Mac Pro using OSX Mountain Lion to a friend’s MacBook Pro using OS X Snow Leopard. The Mac Pro’s hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?
A. Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
B. Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
C. Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
D. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.

Correct Answer: B
QUESTION 18
Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?
A. Sign in at iCloud .com, click on Options then select only the desired features.
B. Martin should use third party software since iCloud features cannot be customized.
C. Martin should use System Preferences > iCloud then select only the desired features.
D. After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.

Correct Answer: C QUESTION 19
An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?
A. /Library/Desktop Pictures
B. /System/Desktop Pictures
C. “/Library/Desktop Pictures
D. /Syste rn/Li bra ry/Deskto p Pictures
Correct Answer: A QUESTION 20
The AirPlay Mirroring feature in OS X Mountain Lion allows users to
A. Stream audio to an Airport Express base station
B. Send files to anyone around you wirelessly via Wi-Fi
C. Join a game and play against friends using the game on an IOS device
D. Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV
Correct Answer: D QUESTION 21
A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?
A. He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
B. He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
C. He should start up to OS X Recovery, use Disk Utility to erase the hard disk’s volume, then choose the Reinstall OS X option.
D. He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.

Correct Answer: C
QUESTION 22
How can a user delete a file named “junk document” from all previous Time Machine backups?
A. Delete “junk document” in the Time Machine Finder window for the most recent backup.
B. Open Time Machine preferences and remove the file “junk document” from the backup list.
C. Select the Delete all Backups of “junk document” from the File menu in any standard Finder window.
D. Select the Delete all Backups of “junk document” from the Action menu in the Time Machine Finder window.

Correct Answer: D QUESTION 23
Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?
A. Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
B. Hold the option key then click the Finder Go menu and choose Local Snapshots.
C. The file can only be restored when she returns home and has access to the backup hard drive.
D. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
Correct Answer: D QUESTION 24
Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:
A. Apple TV (1st generation)
B. Apple TV (2nd generation)
C. Apple TV (3rd generation)
D. Third Party streaming media players
E. Game consoles with built in steaming media players
Correct Answer: BC QUESTION 25
If a customer’s system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False
A. True
B. False

Correct Answer: A QUESTION 26
Which of the following is the indication that a Mac is loading system software?
A. Boot chime
B. Gray screen
C. Blank screen
D. Gray Apple logo with a spinning gear
Correct Answer: D QUESTION 27
Mike’s iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?
A. Hold the shift key down to Safe Boot the iMac.
B. Start the iMac from OS X Recovery and use Terminal.
C. Start the iMac from OS X Recovery and use Disk Utility.
D. Start up in single-user mode and type the /sbin/fsck -fy command.
Correct Answer: C QUESTION 28
Apple recommends the ________ volume format when setting up a Mac’s hard disk for normal use.
A. ExFat
B. Mac OS Extended
C. MS-NT File System
D. Mac OS Extended (Journaled)
Correct Answer: D QUESTION 29
Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for “Allow applications downloading from:”
A. CDs & DVDs
B. Apple Software only
C. Mac App Store and CDs & DVDs
D. Mac App Store and identified developers
Correct Answer: D QUESTION 30
A user moves a file into a folder named “my stuff” and sees this message: “You can put items into “my stuff,” but you won’t be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items.” This means the user’s folder permissions to “my stuff” have been set to
A. Read only
B. Write only
C. Read & Write
D. Execute only
Correct Answer: B QUESTION 31
Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?
A. Applications signed with a Developer ID.
B. Application from unidentified developers.
C. Applications available in the Mac App Store.
D. Applications that install any kernel extensions.
Correct Answer: B QUESTION 32
A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?
A. The Mac Pro does not have sufficient RAM.
B. The hard disks do not have the correct partition scheme.
C. FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
D. The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.

Correct Answer: D QUESTION 33
A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A. Startup from 05 X Recovery and choose the Get Help Online option.
B. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
C. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.

Correct Answer: A QUESTION 34
A prohibitory sign over an application’s icon in OS X Mountain Lion indicates that it is
A. an IOS application
B. a PowerPC application
C. a Windows application
D. an app not purchased at the Mac App Store
Correct Answer: B QUESTION 35
Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur’s Apple ID. What privacy precaution should he be aware of before selling his MacBook?
A. While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
B. He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.
C. He must download the iCloud device utility to remove the MacBook from his iCloud device list.
D. If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.

Correct Answer: A QUESTION 36
You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?
A. Logger
B. Console
C. Terminal
D. System Information
Correct Answer: B QUESTION 37
If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?
A. Hold theCommand and Rkeysatstartup.
B. You must turn off disk encryption to use this feature.
C. Use the option key and choose OS X Recovery disk in the Startup Manager.
D. Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.
Correct Answer: A QUESTION 38
If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?
A. Always use command line tools to adjust file permissions.
B. Use Repair Disk Permissions in the Disk Utility to adjust the file’s permissions.
C. Use the Sharing & Permissions pop-up menu in the file’s Get Info window to choose read only for all users.
D. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
Correct Answer: C QUESTION 39
Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?
A. Erase the disk using the Disk Utility then start a new Time Machine backup.
B. Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
C. Get info on the Time Machine backup disk then select the “Enable encryption” checkbox.
D. Use the Time Machine preferences to re-select the backup disk then select the “Encrypt backup disk checkbox.

Correct Answer: D QUESTION 40
If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False
A. True
B. False

Correct Answer: B QUESTION 41
If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?
A. /System/Library/Fonts
B. ~/Library/Fonts
C. /Library/Fonts
D. /System/Fonts
Correct Answer: A QUESTION 42
Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can’t access Contacts from within the application, so he can’t call his friend’s mobile phone. Which would be the first troubleshooting step to perform?
A. Delete then reinstall the VoIP application.
B. Open the Disk Utility, choose the startup disk and repair disk permissions.
C. Delete the application’s preferences from /Users/Paolo/Library/Preferences.
D. Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
Correct Answer: D QUESTION 43
Which of the following are supported connection methods when transferring data from a PC to a Mac using Migration Assistant? SELECT TWO:
A. Fibre Channel
B. Target Disk Mode
C. Wi-Fi networking
D. Ethernet networking
E. Online Backup Services
Correct Answer: CD QUESTION 44
Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine’s Users folder. How can she easily obtain the data from the older Macbook Air?
A. Startup in OS X Recovery to open Migration Assistant.
B. The customer will have to purchase Migration Assistant at the Mac App Store.
C. Migration Assistant is stored in the Utilities folder and can be opened at any time.
D. The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.

Correct Answer: C QUESTION 45
A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?
A. Reset the SMC.
B. Repair disk permissions.
C. Reset the PRAM/NVRAM.
D. Reinstall OS X Mountain Lion.

Correct Answer: C

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QUESTION 11
A customer would like to transfer a large file from their Mac Pro running Lion to a friend MacBook Pro running Snow Leopard, using target disk mode. The Mac Pro hard drive is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?
A. Place the Mac Pro running Lion into target disk mode then transfer the file using the Snow Leopard Finder.
B. Place the MacBook Pro running Snow Leopard into target disk mode then transfer the file using the Lion Finder.
C. Turn off encryption on the Mac Pro running Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
D. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.

Correct Answer: B
QUESTION 12
You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?
A. Logger
B. Console
C. Terminal
D. System Information
Correct Answer: B
QUESTION 13
Examine the image above.

If a Mac displays this flashing folder at startup, it ________.
A. is in Internet Recovery mode
B. is looking for a Netboot Server
C. is unable to find a startup disk that contains boot files
D. indicates that the unit has failed to pass the power on self test

Correct Answer: C QUESTION 14
After running software updates, Scott’s Mac mini is hanging during startup at a blue screen. What built-in startup mode might resolve this issue?
A. Verbose
B. Safe Boot
C. Single User
D. Target Disk Mode

Correct Answer: B QUESTION 15
Examine the image above.

What could cause a Mac to display this prohibitory sign at startup?
A. The Mac is not compatible with the version of OS X Lion on the hard drive.
B. The memory is missing or not detected.
C. Apple Hardware test is loading.
D. Failed logic board.

Correct Answer: A
QUESTION 16
Mark MacBook Air is hanging during startup at a gray screen. What would you try first to resolve this issue?
A. Single User
B. Verbose mode
C. Target Disk Mode
D. Reset PRAM/NVRAM

Correct Answer: D QUESTION 17
Which of the following is the indication that a Mac has completed the hardware stage of the startup process, and the software Startup stage has begun?
A. Boot chime
B. Gray screen
C. Blank screen
D. Gray Apple logo

Correct Answer: D QUESTION 18
An iMac starts, but hangs after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Hold the shift key at start up to Safe Boot the iMac.
B. Start the iMac to the Recovery HD and reinstall OS X Lion.
C. Hold command S to enter Single User mode, then move login items with the command line.
D. Start the iMac to the Recovery HD, then open the terminal and use it to delete all login items.

Correct Answer: A QUESTION 19
A prohibitory sign over an application icon in OS X Lion indicates that it is ________ .A prohibitory sign over an application? icon in OS X Lion indicates that it is ________ .
A. an iOS application
B. a PowerPC application
C. a Windows application
D. an app not purchased at the Mac App Store

Correct Answer: B QUESTION 20
Jill is developing an application on a shared Mac at work. She wants to keep the app private until she has finished it. Where should she store the application?
A. /Applications
B. /Users/Shared
C. /Users/Jill/Applications
D. /System/Library/Applications

Correct Answer: C QUESTION 21
A technician suspects that an application crashing at launch has a corrupt preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?
A. The application will continue to use the corrupt preference file.
B. A new default preference file will be created when the application launches.
C. The old preference files will be automatically deleted when the application launches.
D. All preference settings will automatically populate into a newly created preference file at launch. Correct Answer: B
QUESTION 22
If a customer upgrades their Mac to OS X Lion, then attempts to run an application written for the PowerPC processor, what happens?
A. They will be prompted to install Rosetta to run the application.
B. The application will not launch, and no dialogs or warnings are displayed.
C. The “Please reinstall Snow Leopard in order to run this application” dialog box will appear.
D. A “You can open the application because PowerPC applications are no longer supported.” warning will appear.

Correct Answer: D
QUESTION 23
What is a kernel extension in OS X?
A. A user specific software library.
B. A place to store global system preference settings.
C. A software driver which provides driver support for hardware, networking, and peripherals.
D. The system for starting, stopping and managing daemons, applications, processes, and scripts.

Correct Answer: C
QUESTION 24
Your customer wants to quickly build a list of all applications and extensions installed on his Mac with OS X Snow Leopard before upgrading to OS X Lion. Which of the following would be the best choice to do this?
A. Finder
B. Console
C. Directory Utility
D. System Information

Correct Answer: D
QUESTION 25
How would a OS X Lion user change the order of the network services, so that Wi-Fi is the first choice?
A. Delete all other network services using the Network preference pane.
B. Set Wi-Fi as the priority network service in the Airport Utility preferences.
C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D. Select “Set Service Order” in the Network preference pane’s Action menu then drag Wi-Fi to the top of the list.

Correct Answer: D
QUESTION 26
You would like to copy a 4 GB file from your MacBook Air to a co-worker’s MacBook Air. Both Macs are running OS X Lion. Which method requires the least configuration?
A. Transfer with Airdrop.
B. Set up Bluetooth File Exchange.
C. Use an ethernet cable and enable file sharing.
D. Upload the file to an online file storage service, then download it.
Correct Answer: A QUESTION 27
Which one of the following combinations of network configurations would require multiple locations to properly configure?
A. Fixed IP with Wi-Fi and fixed IP address with built-in Ethernet.
B. PPPoE with built-in Ethernet and DHCP IP address with Wi-Fi.
C. DHCP IP address with built-in Ethernet and DHCP IP address with Wi-Fi.
D. Fixed IP address with built-in Ethernet and DHCP IP address with built-in Ethernet.

Correct Answer: D QUESTION 28
You suspect that a customer’s MacBook Pro is failing to connect to a network because of a system software issue. Which technique is the best way for you to test for basic connectivity?
A. Use the Network Setup Assistant to create a new network location.
B. Create a new user in the Users&Groups preferences pane and test in that user.
C. Erase the customer’s hard drive, reinstall OS X Lion, then use Network Utility.
D. Start up the Recovery HD by holding Command-R keys, then use Network Utility.

Correct Answer: D QUESTION 29
Examine the image above.

Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is _____.
A. Inactive (off)
B. Active and connected
C. Active but not connected
D. Inactive (hardware is missing)

Correct Answer: C QUESTION 30
Which system preference pane allows a user to enable the OS X Lion Firewall?
A. Sharing
B. Network
C. Mission Control
D. Security & Privacy

Correct Answer: D QUESTION 31
If a customer deletes an application purchased on the Mac App Store within Launchpad, it is removed from their Mac hard drive. True or False?
A. True
B. False

Correct Answer: A
QUESTION 32
From the list below, choose two features introduced in OS X Lion. SELECT TWO:
A. AirDrop
B. Spotlight
C. Cover Flow
D. Action menu
E. ll My Files in the Finder sidebar ll My Files in the Finder sidebar

Correct Answer: AE
QUESTION 33
Which System Preference pane allows a user to enable or disable indicator lights for open applications?
A. Dock
B. General
C. Displays
D. Mission Control

Correct Answer: A
QUESTION 34
Which of the following is a new feature of OS X Lion that brings together Expos? full-screen apps, Dashboard, and Spaces in one unified experience?
A. AirDrop
B. Launchpad
C. Multi-Touch
D. Mission Control

Correct Answer: D
QUESTION 35
Which of the following new features of OS X Lion can be opened using a single Multi-Touch gesture? SELECT TWO:
A. Mission Control
B. Launchpad
C. Spotlight
D. AirDrop
E. Grab
Correct Answer: AB
QUESTION 36
Which statement about FileVault 2 is TRUE?
A. Once a user enables FileVault 2, it cannot be disabled.
B. FileVault 2 can only be enabled on non-administrator user accounts.
C. There is no way to recover data from a FileVault 2 protected volume if the login password is lost.
D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
Correct Answer: D QUESTION 37
Your customer enabled FileVault 2. They have lost their admin password. How should you help this customer?
A. Startup from the Recovery HD and choose the Unlock Disk option.
B. Startup from the Recovery HD and open the Firmware Password utility.
C. Inform the customer that they can unlock their disk using the recovery key created when FileVault 2 was enabled.
D. Help the customer erase their hard drive and reinstall OS X Lion. All of their data is lost if they forget the admin password.

Correct Answer: C
QUESTION 38
A customer with OS X Lion installed has decided to give their Mac to a friend. How can they easily erase their hard drive and reinstall OS X Lion?
A. They should use a OS X Lion Install DVD, start up from it and choose the erase and install option.
B. They must use target disk mode and perform the erase and install option in OS X Lion from another Mac.
C. They should start up to the Recovery HD, use the Disk Utility to erase the hard drive volume, then choose the Reinstall OS X option.
D. They should use a Snow Leopard Install DVD, startup from it and erase the hard drive using the Disk Utility. After installing Snow Leopard, creating a new user, and running software updates; they will then download OS X Lion from the Mac App Store.

Correct Answer: C
QUESTION 39
A technician suspects that an application preference file is causing the app to crash at launch. Which of the following techniques would be best to confirm the issue?
A. Use a Time Machine backup to restore the entire User folder.
B. Delete the application, reinstall it, then try launching it again.
C. Startup from the Recovery HD, open Disk Utility and repair the startup disk.
D. Use o to Folder…?or the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.

Correct Answer: D
QUESTION 40
From the list below, pick the volume format that is supported in the OS X Lion Disk Utility to password protect (encrypt) an external disk or thumb drive.
A. NTFS
B. ExFAT
C. MS-DOS (FAT)
D. Mac OS Extended (Journaled)

Correct Answer: D
QUESTION 41
A customer installed OS X Lion on his iMac, but cannot enable FileVault 2. What is a likely cause of this issue?
A. The iMac does not have sufficient RAM.
B. The hard drive does not have the correct partition scheme.
C. FileVault 2 was not chosen as a custom option during the OS X Lion install.
D. The customer continued the install of OS X Lion, despite a warning that the Recovery HD could not be created.

Correct Answer: D
QUESTION 42
If a technician suspects that a required system font is missing from an installation of OS X Lion, which folder should be investigated?
A. /System/Library/Fonts
B. ~/Library/Fonts
C. /Library/Fonts
D. /System/Fonts

Correct Answer: A
QUESTION 43
Which of the following is a supported destination for an OS X Lion installation?
A. a hard drive without a partition scheme
B. a hard drive with the MBR partition scheme
C. a hard drive with the APM partition scheme
D. a hard drive with the GUID partition scheme

Correct Answer: D
QUESTION 44
If a customer has FileVault 2 enabled on their drive, how do they start up from the Recovery HD?
A. Hold the Command and R keys at startup.
B. The customer must turn off disk encryption to use this feature.
C. Use the option key and choose the Recovery HD in the Startup Manager.
D. Attach a USB hard drive with OS X Lion installed on a non-encrypted disk and use the Recovery HD on that drive.

Correct Answer: A
QUESTION 45
Apple recommends the ________ volume format when setting up a Mac’s hard drive for normal use.
A. ExFAT
B. Mac OS Extended
C. MS-NT File System
D. Mac OS Extended (Journaled)

Correct Answer: D
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