Category: Apple
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QUESTION 51
Which physical security feature is built into MacBook and MacBook Pro computers ?
A. Battery cover lock
B. Locking hard drive bay
C. Kensington security slot
D. Radio frequency ID tags (RFID)
E. RAM compartment locked bv torx screw
Correct Answer: C
QUESTION 52
An index value below 4096 for a NetBoot service image indicates that the image_______.
A. is a NetBoot image
B. is a Net Install image
C. is intended to be hosted on only one NetBoot server
D. is intended to be hosted on multiple NetBoot servers, for load-balancing
Correct Answer: C
QUESTION 53
Which preparatory step must you complete before you can restore a disk image using asr ?
A. Run asr images can on the image
B. Delete Apple Setup Done from the Image
C. Convert the image to a Red/Write image using Disk Utility.
D. Delete the By Host preferences and VM swap flies from the image.
Correct Answer: A
QUESTION 54
Using System Image Utility. You are defining a workflow that will be used to create a Net install image. Which Automator action should you add to the workflow if you want to include specific LDAP binding information in the finished image?
A. Define Image Source
B. Filter Computer Models
C. Filter Clients by IP Address
D. Customize Package Selection
E. Filter Clients by MAC Address
F. Apply System Configuration Settings
Correct Answer: F
QUESTION 55
You want to creates Mac OS X v10.6 ASR deployment image that does NOT contain Computer-special
data or configuration settings, such as cache files and network port settings.
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QUESTION 41
Which option can you set in Workgroup Manager for an SMB share point?
A. Mount path
B. Network mounting
C. Access Control Lists
D. Default file permissions
Correct Answer: D QUESTION 42
The managed Dock Display preference for Mary’s user account is set to Never. This means that no managed Dock Display preference
A. will apply at Mary’s next login
B. will ever apply when Mary logs in
C. that depends upon precedence will apply when Mary logs in
D. that is managed at the user account level will apply at Mary’s next login
Correct Answer: D QUESTION 43
Which of these is a feature of an Apple Remote Desktop Task Server?
A. Reviewing reports about a client.
B. Scanning the local network for ARD computers.
C. Scheduling tasks for clients that are currently offline.
D. Turning on powered-down clients using the Lights Out Management protocol.
Correct Answer: C QUESTION 44
You would like to give instructors the ability to perform the Apple Remote Desktop functions of locking and unlocking the screens on computers in a classroom, but you do not want to have the instructors learn to use the Remote Desktop utility. Which of these steps could help you accomplish this goal?
A. Distribute an ARD installation package that includes the tasks and is configured with “sudo” as the default user.
B. Create a Computer List in Remote Desktop and provide an Automator application that contains an ARD workflow to perform the tasks.
C. Use Workgroup Manager to manage the preferences of Remote Desktop for the instructor’s user account, so that only Lock and Unlock are available.
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QUESTION 37
On a clean installation of Mac OS X Server you have enabled weblog service and created a weblog entry for user jsmith. Who can VIEW this jsmith weblog entry?
A. Anyone
B. Any user who has authenticated via qtuser files
C. Any user who has authenticated via Open Directory
D. Any user who has authenticated as jsmith via qtuser files
E. Any user who has authenticated as jsmith via Open Directory
Correct Answer: A
QUESTION 38
You should create regular audio podcasts rather than enhanced audio podcasts if you want to maintain compatibility with _________.
A. .Mac
B. any MP3 player
C. iPods that support video
D. the Web service in Mac OS X Server
E. the Weblog service in Mac OS X Server
Correct Answer: B
QUESTION 39
You have enabled streaming on port 80 of your streaming server. Which strategy will preserve access to, and prevent conflicts with, the web service running on the same server?
A. Configure the Firewall service to permit RTP and RTSP throughput.
B. Enable NAT on the streaming server, and enter your client computers’ IP addresses.
C. Multihome the server and bind the streaming service to a different IP address than the one used for web services.
D. Create an SDP file that has an alternate port number for the streaming server, and copy the SDP file to the client computers.
Correct Answer: C
QUESTION 40
Which XML tag identifies each podcast episode within an rss.xml file?
A. <link>
B. <item>
C. <channel>
D. <description>
Correct Answer: B
QUESTION 41
On Mac OS X Server, you can set up one Weblog Server per _________.
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QUESTION 52
While troubleshooting a printing issue you notice that the print queues have jobs that are stuck and cannot be deleted. What built in feature would allow you to clear all print queues and start over?
A. Queue Utility
B. Options & Supplies
C. Reset Printing System
D. Print Sharing Preferences
Correct Answer: C QUESTION 53
What built-in Mac OS X utility can be used to determine if a Mac’s wireless chipset supports Wake on Demand?
A. Network Utility
B. System Profiler
C. Airport Admin Utility
D. Network System Preferences
Correct Answer: B QUESTION 54
Which built-in application can be used for troubleshooting connectivity with a digital SLR camera?
A. iMovie
B. Console
C. Photo Booth
D. Image Capture
Correct Answer: D QUESTION 55
Similar to the iPhone support for Exchange email, you can configure only one Exchange account in Snow Leopard Mail.
A. True
B. False Correct Answer: B QUESTION 56
Manually configuring Mail to use Exchange email is very similar to configuring a(n) ________ account.
A. POP
B. IMAP
C. NNPP
D. LDAP
Correct Answer: B
QUESTION 57
To configure iCal in Snow Leopard to connect to a Microsoft Exchange server with auto-discovery, the user needs a valid ________ and ________.
A. calendar url / password
B. server path / port setting
C. email address / password
D. admin username / password
Correct Answer: C
QUESTION 58
If a user would like Address Book to sync with a valid Google or Yahoo account, what information will the user need? SELECT ALL THAT APPLY
A. password
B. email address
C. server port settings
D. LDAP server address
E. CalDav server address
Correct Answer: AB
QUESTION 59
Which of the following is an available option in the Three Finger section of the Trackpad Preference pane in Snow Leopard?
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Question: 47
How can you check the battery level on an Apple Bluetooth Keyboard or Apple Bluetooth Mighty Mouse?
A. Wait until the device stops responding.
B. Observe LEDs on the devices themselves.
C. Open the Bluetooth tab in Energy Saver preferences.
D. Open the Bluetooth tab in Keyboard & Mouse preferences. Correct Answer: D
QUESTION 48 Question: 48
Which THREE of the following are features of Leopard’s new Parental Controls Time Limits? SELECT THREE
A. Bedtime
B. Application time limit
C. Weekday time limit
D. Weekend time limit
E. Holiday limit exception Correct Answer: ACD
QUESTION 49 Question: 49
If you need to reinstall just a single bundled Leopard application such as Mail, you can do this by _____.
A. Performing an Archive and Install using the Leopard installation disc
B. Performing a custom Leopard installation selecting just that application
C. Running the Optional Installs package from the root level of the Leopard installation disc
D. Copying the application from the Leopard installation disc to the /Applications folder on the Mac Correct Answer: C
QUESTION 50 Question: 50
You can only view Leopard’s installation log during installation. After installation completes, the log is deleted.
A. True
B. False Correct Answer: B
QUESTION 51 Question: 51
Before installing Leopard onto a Macintosh Computer you should ensure _____ and _____. SELECT TWO
A. The system has at least 1GB of RAM
B. The system has at least 512 MB of RAM
C. The graphics card has at least 32MB of RAM
D. The hard drive has at least 4GB of available space
E. The hard drive has at least 9GB of available space Correct Answer: BE
QUESTION 52 Question: 52
A customer’s
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QUESTION 52
Which THREE of the following are valid CRT safety rules? SELECT THREE
A. Touch the computer’s metal chassis.
B. Wear a grounded ESD wrist strap.
C. Connect the AC power cord.
D. Remove any metal jewelry.
E. Wear safety goggles.
F. Don’t work alone.
Correct Answer: DEF QUESTION 53
When discharging a CRT, what part do you touch with the tip of the discharge tool?
A. anode aperture
B. high voltage cable
C. Flyback transformer
D. yoke connector/cable
Correct Answer: A QUESTION 54
What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A. You should reset the Power Manager Unit on the logic board.
B. You should perform a full set of video adjustments on the CRT.
C. You should remove the CRT from the computer or display assembly.
D. You should establish an ongoing connection between the CRT anode and ground.
Correct Answer: D QUESTION 55
Why do you need to take precautions when disposing of CRT displays? SELECT TWO
A. CRT displays contain toxic gases.
B. CRT displays present a fire hazard.
C. CRT displays can implode if mishandled.
D. CRT displays present a radiation hazard.
E. CRT displays contain hazardous materials.
Correct Answer: CE QUESTION 56
Which of the following is a valid precaution you should take while working inside an iMac (24 inch Late 2006) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down.
B. Avoid putting your fingers near the fans.
C. Make sure you are NOT wearing a grounded ESD wrist strap.
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QUESTION 1
How did you prepare for this exam? (Choose all that apply.)
A. none of the above
B. Apple leader-led technician training course
C. self-study AppleCare Technician Training purchased from Apple
D. on-the-job training / apprenticeship
E. self-taught
F. Apple Mac OS X Server Essentials leader-led course
G. other Apple materials or courses
H. non-Apple courses or books
I. Apple Mac OS X Help Desk Essentials leader-led course
Correct Answer: G
QUESTION 2
In Mac OS X v10.3, you CANNOT use the Finder’s onnect to Server?command to select ________.
A. your iDisk
B. AFP servers
C. WebDAV servers
D. SSH servers
Correct Answer: D
QUESTION 3
The NetBoot Filters feature in Mac OS X Server v10.3 lets you ________.
A. allow NetBoot access to select computers, based on their hardware address
B. deny NetBoot access to select computers, based on their IP address
C. allow NetBoot access to select computers, based on their IP address
D. look up the IP address of a computer, based on its host name
Correct Answer: A
QUESTION 4
Which command is included with the Mac OS X Developer Tools, but NOT with a default installation of Mac OS X v10.3?
A. ditto
B. CpMac
C. du
D. pwd
E. open
Correct Answer: B
QUESTION 5
Which can you NOT do using the Kerberosapplication in Mac OS X v10.3?
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Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE
A. Metal work surface
B. CRT discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags
Answer: C, D, F
Question: 2
You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO
A. ground yourself and the equipment you are working on
B. always place ESD-sensitive components on metal surfaces
C. discharge the display to protect the other ESD-sensitive components
D. handle any ESD-sensitive components by the connectors, rather than by the edges
E. ask other technicians to avoid touching you when you are working on ESD-sensitive components
Answer: A, E
Question: 3
You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?
A. Handle the battery with one hand, pressing between the soft side and the hard side.
B. Re-cover any punctures or tears in the soft mylar covering with Kapton tape.
C. Handle the battery any way; it does not matter.
D. Hold the battery carefully by its edges only.
Answer: D
Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY
A. Yoke assembly
B. Anode aperture
C. High voltage cable
D. Front of CRT display
E. Flyback transformer
F. Outer plastic housing
Answer: A, B, C, E
Question: 5
Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?
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QUESTION NO: 1
A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?
A. The application will continue to use the original preference file.
B. A new default preference file will be created when the application launches.
C. The old preference files will be automatically deleted when the application launches.
D. The application will present a warning that the preference file is missing when it launches.
Answer: B
QUESTION NO: 2
Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?
A. Sharing
B. Network
C. Mission Control
D. Security & Privacy
Answer: D
QUESTION NO: 3
Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY
A. Mac Pro (Mid 2010)
B. Mac mini (Early 2009)
C. MacBook Air (Mid 2011)
D. MacBook Pro (Early 2011)
E. MacBook (Late 2008 Aluminum)
Answer: C,D QUESTION NO: 4
Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?
A. /Applications/DeaderEnd.app
B. /Users/Shared/DeaderEnd.app
C. /Users/Burl/Desktop/DeaderEnd.app
D. /System/Library/Applications/DeaderEnd.app
Answer: C
QUESTION NO: 5
In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?
A. Computer fails to power on.
B. Cannot complete an OS X Mountain Lion install.
C. Cannot install any application into /Applications.
D. Cannot open one Numbers document. Other Numbers documents open without issue.
Answer: C
QUESTION NO: 6
You suspect that a customer’s MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?
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QUESTION 37
To isolate a video problem to hardware or software on a PowerBook G4 (17-inch), which of the following steps should you try FIRST?
A. Connect an external VGA display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup disc.
Correct Answer: D
QUESTION 38
An iBook (900MHz 32 VRAM) powers on with a normal startup chime. But the LCD display seems dark.
Upon closer examination with a flashlight you notice that the LCD is displaying a faint image of the finder desktop. Which one of the following modules is MOST likely at fault?
A. LCD display panel
B. Inverter board
C. DC in board
D. Logic board
Correct Answer: B
QUESTION 39
A PowerBook G4 (17-inch) has a malfunctioning logic board. You replace the logic board. Which of the following diagnostic utilities should you run to verify that the new logic board is functioning properly?
A. Mac Test Pro
B. Disk First Aid
C. Tech Tool Deluxe
D. Apple Service Diagnostic
Correct Answer: D
QUESTION 40
Verifying that a computer functions properly after you repair it ensures that ______
A. No new issues have arisen.
B. Third-party software is working.
C. The original issue has been resolved.
D. The computer falls under service warranty.
E. System Preferences settings are set correctly.
Correct Answer: AC
QUESTION 41
Which of the following is the best way to eject a disc when normal methods for ejecting it, such as using the Mac OS Desktop or the keyboard, have not succeeded?
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